The policy covers:
- How is the information collected?
- What personal information is collected?
- What is the information used for?
- Information sharing & disclosure
- Mailing lists
- Links to other websites
- Information security and quality
- Changes to the Privacy Policy
- How to contact us if you have a complaint or question
1. How is the
information collected?
Paterra collects personal information, such
as your name and contact details when you
complete online forms.
Information essential for us to action your request is clearly identified on the forms. You will be prompted when submitting a form if mandatory data has not been completed. All other information requested is voluntary.
2. What personal
information is collected?
This website collects two main categories of
information about its users.
Anonymous Information:
This type of information does not alone
identify specific individuals.
As most web sites do, we track usage patterns of our site on an anonymous aggregate basis. Each time you visit our site our web server makes a record of your visit. Specifically it records your:
- Internet Provider (IP) address
- Top level domain name (eg. .com, .gov, .au, .uk etc)
- Date and time of your visit
- Pages accessed
- Uniform Resource Locator (URL) of the linking site
- Search items entered
Personal Information:
This type of information may include
your name, email and mailing addresses, and
contact numbers. Please note that Paterra
can only collate information you volunteer
through the completion of online forms such
as booking or registration forms.
We will record your email address if you send us a message and only use that email address to reply.
Credit Card Information for
Online Transactions:
Paterra uses
the payment processing services of the VeriSign Payment Services payment
gateway for online transactions only via encrypted means. Please
refer to Verisign's privacy policy for processing payments (http://www.verisign.com/truste/).
Paterra stores in its servers only the last four digits of credit card numbers provided and the authorization numbers provided
by VeriSign and uses this data solely for producing receipts
and settling charges.
Cookies:
What are cookies? A cookie is a small piece
of information that is sent to your browser
when you access a website. The use of
cookies is an industry standard. You will
find cookies at most major websites. There
are two kinds of cookies. A session cookie
is a line of text that is stored temporarily
in your computer's RAM. Because a session
cookie is never written to a drive, it is
destroyed as soon as you close your browser.
A persistent cookie is a more permanent line
of text that gets saved by your browser to a
file on your hard drive.
Session Cookies:
Paterra uses session cookies in order to for
you to use the dynamic features of the site
without having to provide the same
information again as you move from one page
to another. These "session cookies" do not
collect information about you, but only
about your browser "session." Session
Cookies must be accepted by your browser in
order to use the site. They are
automatically deleted once you have exited
your browser.
Persistent Cookies:
Paterra makes no use of persistent cookies.
3. What is the
information used for?
Paterra collects information in order to
improve levels of service to users of this
site. We use Anonymous Information on an
aggregate basis to analyse site usage
patterns in order to improve the content of
our site and make it easier to use.
Any Personal Information which we collect about you when you use our site will be used by us to provide you with the information that you have requested or to assess a form which you have submitted to us.
Information stored in Session Cookies is used to enhance your experience of the site. Paterra does not use this information in any other way.
4. Information sharing & disclosure
Paterra may disclose user information if required to do so by law, court order or as requested by other government or law enforcement authority. Upon written notification to the user, Paterra may disclose user information if we in good faith believe that disclosure is necessary or advisable to protect the rights or properties of Paterra, when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, or when anyone else could be harmed by such activities.
5. Mailing lists
Paterra only distributes information via
email to clients and those who have submitted information request forms. If you
are receiving information from us via email
and you do not wish to receive this
information any longer you are able to
immediately unsubscribe from the mailing
list by following the simple instructions
that are included within each item of
correspondence.
6. Links to other
websites
Parts of our site may offer links to third
party websites. These linked sites are not
under our control and we are not responsible
for the conduct of companies linked to our
site. If you visit one of these linked
sites, we recommend you refer to their
privacy policy or statement.
This Privacy Policy applies to Paterra sites only and assumes no responsibility for the policies or content of third party sites.
7. Information
security and quality
We intend to protect your personal
information and to maintain its quality. We
implement appropriate measures and
processes, such as using encryption (Secure
Sockets Layer) when transmitting certain
sensitive information.
8. Changes to the
Privacy Policy
We may change this Privacy Policy at any
time by posting the amended version on this
website.
9. Contact us if you
have a complaint or a question
You have the right to access the personal
information which we hold about you and to
ensure the accuracy and completeness of our
records. If you wish to view any personal
information we hold about you may access
this information online by viewing your
details once logged in. Alternatively you
may send an email to
help@paterra.com.
If you have any questions or concerns about this Privacy Policy or if you have a problem or wish to make a complaint in relation to an alleged breach of your privacy, please contact us by sending an email to help@paterra.com or by writing to us at the following address:
Paterra, Inc.,
526 North Spring Mill Road
Villanova
Pennsylvania
19085-1928
USA
Tel +1-610-527-4500
Fax +1-610-527-2041